Privacy policy
STRIVO operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a personalized shopping experience (the “Services”). STRIVO is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you otherwise communicate with us.
If there is any conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read this Privacy Policy and understand and agree to the collection, use, and disclosure of your information as described herein.
WHAT PERSONAL INFORMATION DO WE COLLECT OR PROCESS?
When we use the term “personal information,” we mean information that identifies you or another individual, or that can reasonably be associated with you. Personal information does not include information that is collected anonymously or has been anonymized so that it can no longer be used to identify or be associated with you.
Depending on how you interact with the Services, where you reside, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences derived from such information:
• Contact information, including your name, postal address, billing address, shipping address, telephone number, and email address.
• Financial information, including credit and debit card numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment-related information.
• Account information, including usernames, passwords, security questions, configurations, and preferences.
• Transaction information, including the products you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your transaction history.
• Communications with us, including information you provide when you contact our customer support or otherwise communicate with us.
• Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
• Usage information, including information about how and when you interact with or browse the Services.
SOURCES OF PERSONAL INFORMATION
We may collect personal information from the following sources:
• Directly from you. We collect information when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services. We collect information from your device, including when you use our products or Services or visit our website, including through the use of cookies and similar technologies.
• From our service providers. We may collect information when we engage service providers to enable certain technologies or when they collect or process personal information on our behalf.
• From our partners and other third parties.
HOW DO WE USE YOUR PERSONAL INFORMATION?
Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:
• Providing, customizing, and improving the Services. We use your personal information to provide the Services to you. This includes fulfilling our contract with you, processing payments, fulfilling orders, storing your preferences and the products you are interested in, sending notifications relating to your account, creating, maintaining, and otherwise managing your account, arranging shipping, facilitating returns and exchanges, enabling you to submit reviews, and providing you with a personalized shopping experience, such as recommending products based on your purchases. We may also use your personal information to improve and customize the Services.
• Marketing and advertising. We may use your personal information for marketing and advertising purposes, including sending marketing and promotional communications by email, SMS, or mail, and displaying advertisements for products or services online, including based on products you have previously purchased or added to your cart and other activities related to the Services.
• Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, and take action against potentially fraudulent, illegal, unsafe, or malicious activity, protect public safety, and maintain the security of our Services. If you choose to create an account, you are responsible for protecting your account credentials. We strongly recommend that you do not share your username, password, or other login credentials with anyone else.
• Communicating with you. We use your personal information to provide customer support, respond to your inquiries in a timely manner, and maintain our business relationship with you.
• Legal purposes. We may use your personal information to comply with applicable laws and regulations, respond to lawful requests from law enforcement or regulatory authorities, investigate or participate in civil proceedings, potential or actual disputes, or other legal proceedings, investigate potential violations of our terms or policies, and enforce our terms and policies.
HOW DO WE DISCLOSE YOUR PERSONAL INFORMATION?
Under certain circumstances, we may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy. Such circumstances may include:
• Shopify and other service providers or third parties that provide services on our behalf, such as IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping.
• Business and marketing partners that provide marketing services or display advertising to you. For example, we may use Shopify to support personalized advertising through third-party services based on your online activities across different merchants and websites. Our business and marketing partners process your information in accordance with their own privacy policies. Depending on where you reside, you may have the right to instruct us not to share your information for targeted advertising or marketing purposes based on your online activities across different merchants and websites.
• When you request or otherwise consent to the disclosure of certain information to third parties, for example, when necessary to deliver products to you or when you use social media widgets or login integrations.
• Our affiliates or other entities within our corporate group.
• In connection with a business transaction, such as a merger, acquisition, or bankruptcy, to comply with applicable legal obligations, including responding to subpoenas, search warrants, or similar requests, to enforce applicable terms of service or policies, or to protect or defend the Services, our rights, and the rights of our users or others.
OUR RELATIONSHIP WITH SHOPIFY
The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.
Information that you submit through the Services may be shared with Shopify and third parties that may be located in countries other than your country of residence in order to provide and improve the Services.
To protect, expand, and improve our business, we may also use certain enhanced Shopify features that incorporate data and information from your interactions with our store, other merchants, and Shopify.
To provide these enhanced features, Shopify may use personal information collected through your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to requests regarding your rights in relation to the use of your personal information for these purposes.
For more information about how Shopify uses your personal information and your rights, please refer to Shopify’s Privacy Policy:
https://www.shopify.com/legal/privacy/app-users
Depending on where you reside, you may also be able to exercise certain rights regarding your personal information through Shopify’s Privacy Portal:
https://privacy.shopify.com/en
THIRD-PARTY WEBSITES AND LINKS
The Services may provide links to websites or other online platforms operated by third parties.
If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.
We do not guarantee and are not responsible for the privacy or security practices of such websites, including the accuracy, completeness, or reliability of information contained on those websites.
Information you provide in public or semi-public spaces, including information you share on third-party social networking platforms, may also be visible to other users of the Services and/or users of those third-party platforms and may be used by us or by third parties without restriction.
The inclusion of such links does not imply that we endorse the content, owners, or operators of such platforms unless expressly stated within the Services.
CHILDREN’S DATA
The Services are not intended for children, and we do not knowingly collect personal information from children who are under the age of majority in their country of residence.
If you are the parent or legal guardian of a child who has provided us with personal information, you may contact us using the contact details provided below to request that the information be deleted.
As of the effective date of this Privacy Policy, we are not aware of knowingly “selling” or “sharing” personal information of individuals under the age of 16, as those terms are defined under applicable law.
SECURITY AND RETENTION OF YOUR INFORMATION
Please note that no security measures are perfect or impenetrable, and therefore we cannot guarantee absolute security.
Information that you send to us may also be exposed to risks during transmission. We recommend that you do not use unsecured channels when transmitting sensitive or confidential information to us.
How long we retain your personal information depends on various factors, including whether we need the information to maintain your account, provide Services to you, comply with legal obligations, resolve disputes, or enforce applicable agreements and policies.
YOUR RIGHTS AND CHOICES
Depending on where you reside, you may have some or all of the rights described below with respect to your personal information.
These rights are not absolute, may only apply in certain circumstances, and in some cases we may decline your request as permitted by applicable law.
• Right of access. You may have the right to request access to the personal information we hold about you.
• Right to deletion. You may have the right to request that we delete personal information we hold about you.
• Right to correction. You may have the right to request that we correct inaccurate personal information we hold about you.
• Right to data portability. You may have the right to receive a copy of the personal information we hold about you and, in certain circumstances and subject to applicable exceptions, request that we transfer it to a third party.
• Right to opt out of the sale or sharing of personal information for targeted advertising. Depending on where you reside, you may have the right to opt out of the “sale” or “sharing” of your personal information or object to the processing of your personal information for purposes considered “targeted advertising” under applicable privacy laws.
• Communication preferences. We may send you promotional emails. You may unsubscribe from these communications at any time by using the unsubscribe option provided in our emails. If you opt out of marketing communications, we may still send you non-promotional emails, such as messages relating to your account or orders.
ADDITIONAL RIGHTS FOR RESIDENTS OF THE UNITED KINGDOM AND EUROPEAN ECONOMIC AREA
If you are a resident of the United Kingdom or the European Economic Area, subject to applicable local law and its exceptions and limitations, you may also have the following rights:
• Right to object and right to restriction of processing. You may have the right to request that we stop or restrict the processing of your personal information for certain purposes.
• Right to withdraw consent. Where we rely on your consent to process your personal information, you have the right to withdraw that consent. Withdrawing your consent does not affect the lawfulness of processing carried out before the withdrawal.
You may exercise these rights where the Services provide the relevant functionality or by contacting us using the contact details below.
More information about how Shopify processes personal information, including information processed by Shopify, can be found at:
https://privacy.shopify.com/en
Exercising your rights will not result in discriminatory treatment.
Where permitted or required by applicable law, we may need to verify your identity before processing your request.
In accordance with applicable laws, you may appoint an authorized representative to submit requests on your behalf. Before accepting such a request, we may require proof that you have authorized the representative to act on your behalf. We may also require you to verify your identity directly with us.
We will respond to your request within the time period required by applicable law.
COMPLAINTS
If you have concerns or complaints about how we process your personal information, please contact us using the contact details below.
Depending on where you reside, you may have the right to appeal our decision by contacting us using the contact details below or by submitting a complaint to the competent data protection authority.
For residents of the European Economic Area, a list of competent data protection authorities is available from the European Data Protection Board:
https://edpb.europa.eu/about-edpb/about-edpb/members
INTERNATIONAL TRANSFERS
Please be aware that we may transfer, store, and process your personal information outside the country in which you reside.
When we transfer personal information outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent agreements issued by the relevant UK authority, unless the transfer is made to a country recognized as providing an adequate level of data protection.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.
We will publish the updated Privacy Policy on this website, update the “Last Updated” date accordingly, and provide any notice required by applicable law.
CONTACT
If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us:
Email: contact@strivo.shop
For purposes of applicable data protection laws, we are the data controller responsible for your personal information.