Shipping policy

SHIPPING & DELIVERY INFORMATION

SHIPPING REGIONS:
We currently ship to Switzerland, the European Union, the United States, the United Kingdom, and Brazil. Delivery times may vary depending on the destination.

DELIVERY TIMES:
- Standard Shipping: 5-10 business days
- Delivery times are estimates and are not guaranteed
- Weekend and holidays are not counted as business days

SHIPPING COSTS:
- Shipping costs are calculated at checkout based on location and weight
- Free shipping may be available for orders above a certain amount
- Customers are responsible for any applicable customs duties on international orders

TRACKING & UPDATES:
- You will receive a tracking number by email upon shipment
- You can monitor your delivery status through the carrier's website

RISK OF LOSS:
- Risk of loss or damage transfers to the customer upon delivery to the shipping carrier
- We recommend purchasing shipping insurance for high-value items
- Claims for damaged goods must be reported within 7 days of delivery

DELIVERY ISSUES:
- If your package does not arrive within the estimated timeframe, contact us at saemi.ritzmann@gmx.ch
- We will investigate and work with the carrier to locate your package
- Refunds for lost packages will be issued after carrier investigation (typically 30 days)

FAILED DELIVERIES:
- If delivery is refused or fails, the package may be returned to us
- Return shipping costs may be deducted from your refund
- We will notify you by email if your delivery fails

CUSTOMS & IMPORT DUTIES:
- Customers are responsible for any import duties, taxes, or customs fees
- For international orders, these fees may be collected by the carrier at delivery

Contact us at contact@strivo.shop for any shipping questions or concerns.