FAQ

Frequently Asked Questions

Shipping

How long does shipping take?

All orders are shipped within 1–2 business days. Delivery typically takes 5–10 business days depending on your location.

Do you ship internationally?

Yes, we ship worldwide. Shipping costs and delivery times may vary by destination.

Will I receive a tracking number?

Yes. Once your order has been shipped, you will receive a confirmation email with your tracking number.

Compatibility

Which WHOOP devices are compatible with STRIVO straps?

All STRIVO straps are fully compatible with the WHOOP 5.0 MG and WHOOP 5.0.

Are STRIVO straps compatible with other fitness trackers?

Currently, STRIVO straps are specifically designed for the WHOOP 5.0 MG and WHOOP 5.0.

Product & Material

What material are the straps made of?

STRIVO straps are made from a premium woven fabric that is lightweight, soft and flexible – designed for all-day comfort.

Are the straps water resistant?

Yes. Our straps are water resistant and suitable for sport, everyday wear and active use.

How do I care for my STRIVO strap?

We recommend gently hand washing your strap with mild soap and lukewarm water. Allow it to air dry completely before wearing again.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy. If you are not satisfied with your purchase, please contact us within 30 days of receiving your order.

How do I initiate a return?

Simply contact us via our Contact page and we will guide you through the return process.

When will I receive my refund?

Once we have received and inspected your return, your refund will be processed within 5–7 business days.

Order & Payment

Can I change or cancel my order?

If you need to make changes or cancel your order, please contact us as soon as possible. We will do our best to help before your order is shipped.

Which payment methods do you accept?

We accept all major payment methods including credit cards, debit cards and more.